Anonymous Ticketing

SMB · 08:57 AM

I'm having the small issue where people can create tickets without being logged in (additional fields: "Full name" and "Email" are shown on the form).

I'm still a bit new to the software, how do I remedy this?

Thanks!

craigbrass · 25-04-2008, 08:41 AM

This isn't possible. Tickets need an email address associated with them so notifications of replies can be sent.

SMB · 08:50 AM

I'm sorry, I must have mis-phrased my issue.

I am using LoginShare with vbulletin, which enables my forum users to sign into esupport without reregistering.
Prior to logging in, the "Submit a Ticket" option is available, allowing unregistered users to submit a ticket simply by additionally inputting their name and email address on the form itself.

I would like to set it so that *only* logged in users may submit tickets.

craigbrass · 25-04-2008, 12:58 PM

Oh, go Staff CP -> Users -> Manage Groups -> Guest and disable the submit ticket widget and also disable submitting tickets for guests.

SMB · 25-04-2008, 04:25 PM

Perfect, thank you!

craigbrass · 26-04-2008, 09:21 AM

Your welcome. Glad I could help.

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SMB Offline New Member Posts: 3 Join Date: Apr 2008 eSupport Yearly Leased License	Set so only logged in users can submit ticket - 25-04-2008, 08:40 AM I'm having the small issue where people can create tickets without being logged in (additional fields: "Full name" and "Email" are shown on the form). I'm still a bit new to the software, how do I remedy this? Thanks! Last edited by SMB : 25-04-2008 at 08:57 AM.

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	25-04-2008, 08:41 AM This isn't possible. Tickets need an email address associated with them so notifications of replies can be sent. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	25-04-2008, 12:58 PM Oh, go Staff CP -> Users -> Manage Groups -> Guest and disable the submit ticket widget and also disable submitting tickets for guests. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

SMB Offline New Member Posts: 3 Join Date: Apr 2008 eSupport Yearly Leased License	25-04-2008, 04:25 PM Perfect, thank you!

craigbrass Offline Senior Member Posts: 5,063 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	26-04-2008, 09:21 AM Your welcome. Glad I could help. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger