Another duplicate ticket problem

[MisterPopularity]

Hi.

I've NEVER had this problem before, but I just did a server restore and now everytime someone emails one of my support emails, a duplicate ticket is created with different ID's.

Here's my server stats:

Windows Server 2003 Standard edition
Microsoft Exchange 2003 Enterprise Edition
PHP 5.1.6
MySQL 5.2

I have ONE user in Active Directory created for all 6 email addresses:
support@domain1.com
support@domain2.com
sales@domain1.com
sales@domain2.com
service@domain1.com
service@domain2.com

I've sent a test message and there's only 1 email message being sent.

Each domain has its own virtual SMTP and virtual POP3 server

Each one of these email addresses has its own mail queue setup in Kayako.

This is the way its been setup forever, and I don't know why its doing this. Can someone PLEASE help?

[supportskins]

Check if you are using email alert; if you are, check if none of your staff users are using the same email address which you are using as an email queue in the helpdesk. That can be a possible reason for multiple tickets

[MisterPopularity]

no, the account is setup STRICTLY for taking in the ticket mail... nobody else uses it.

[Varun Shoor]

Please enable debug reports for POP3 IMAP as instructed here: http://support.kayako.net/index.php?...barticleid=111 and send it over to me at varun AT kayako.com

Regards,

Varun Shoor