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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 153 Join Date: Jan 2004 | Another Modernbill Integration bug!!! -
07-08-2006, 05:19 AM
If a user changes his/her email address in Modernbill then does a list of ticket, all tickets listed under the old email address are still listed. Thats not supposed to work that way. At least, under v2 no tickets should now appear since the user changed his/her email address. now... If the user submits a ticket from Modernbill using the new email address, the auto responder will send the ticket to the old email address and not the new. BAD! This happens for the following versions. I can't believe that nobodies caught this. .32 was released on Dec 2005 and its 8 months later and it still not working in .90. .32 .90 |
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| bug, integration, modernbill |
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