Any way to know previous Escalator - Kayako

SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

(#1)

vineethshyam Offline

Member

Posts: 68

Join Date: Sep 2006

Any way to know previous Escalator - 12-10-2006, 08:22 AM

Does kayako supports , knowing previous escalator information while triggering current Escalator.

Eg . We have Esc1 , Esc2 and Esc3

Esc1/Esc2 triggers event and moves ticket to Esc3. In this stage i want to know previous Escalation info and based on that move to Esc4 /Esc5 (Don't want to change escalated ticket status ,priority and department for every escalation)

Tags

escalator, previous

« I've installed Kayako but how do I use it? | scheduled tasks and follow Up »

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Trackbacks are On Pingbacks are On Refbacks are On

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
previous escalator in kayako	vineethshyam	Developers & Code	0	12-10-2006 08:32 AM
See previous post when customer replys.	MarcelC	SupportSuite, eSupport and LiveResponse	0	31-07-2006 10:58 AM

Help desk software by Kayako.