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vineethshyam Offline
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Join Date: Sep 2006
Any way to know previous Escalator - 12-10-2006, 08:22 AM

Does kayako supports , knowing previous escalator information while triggering current Escalator.

Eg . We have Esc1 , Esc2 and Esc3

Esc1/Esc2 triggers event and moves ticket to Esc3. In this stage i want to know previous Escalation info and based on that move to Esc4 /Esc5 (Don't want to change escalated ticket status ,priority and department for every escalation)
   
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