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(#1)
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| New Member Posts: 1 Join Date: Jun 2009 |  Any way to test to see if livesupport is down before loading it? -
24-06-2009, 01:46 PM
Our site breaks when livesupport goes down. The site will load in the browser up until the javascript that loads the livesupport chat, and proceed to just hang there. We have seen delays of up to 75.6 seconds. Of course, it doesn't happen all of the time.. but when it does it cripples our site. Is there a way to check if livesupport is available before attempting to load it?? |
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(#2)
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| Senior Member  Posts: 5,080 Join Date: Aug 2006 Location: Mumbai, India |
24-06-2009, 01:54 PM
Have you reported this to Kayako Support - https://members.kayako.net/? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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| connection, hang, livesupport, load, slow |
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