Anyone can't delete knowledgebase category? - Kayako

Giray · **Anyone can't delete knowledgebase category? -** 10-10-2007, 04:43 PM

Can't delete knowledgebase categories. Click on 'delete' and nothing happens.
The url over the delete link is:
https://mydomain.net/staff/index.php...agecategories#

Is that right?
Any ideas why it might not be deleting them. I can delete other items including knowledgebase articles, but not categories!

craigbrass · 10-10-2007, 05:15 PM

Are you sure your on 3.11.01? This was a bug in 3.11.00 and was fixed in 3.11.01.

If you are sure your on .01, did you run the upgrade tool after uploading the files (/setup/ dir -> click "Upgrade)?

If your sure of the above two, try holding down Control and pressing F5 to do a hard refresh of the page in the Staff CP then try deleting.

Giray · 11-10-2007, 04:14 AM

Thanks Craig but I am, indeed, on 3.11.01 and all my upgrade steps were followed to the letter. Does anyone have the code compare between the files that were changed for the fix?

Giray · **Build date -** 11-10-2007, 04:15 AM

For info, this is my build date:
06 Aug 2007 08:46:05 PM

craigbrass · 11-10-2007, 10:29 AM

Did you try the Control + F5 trick inside the Staff CP? Also clear your browser cache just to be sure.

Giray · 11-10-2007, 10:34 AM

Hi Craig. Thanks, I did clear my cache. And I tried ctrl F5 but, I should have said it earlier, I'm on Mac. Moral of the story, I'm going to try on a PC and see if I succeed.

Giray · 11-10-2007, 10:43 AM

Tried on PC. Still no joy.

**Jamie Edwards** · 11-10-2007, 11:14 AM

Hi Giray,

Make sure you uploaded and overwrote all of the files inside of the locale folder, then please try again.

Giray · 11-10-2007, 11:27 AM

Worked! Thanks. Go figure. I was certain I had uploaded all files?? Bizarre. Anyway, again, thanks.

**Jamie Edwards** · 11-10-2007, 11:35 AM

FTP connections are sometimes unreliable (usually the FTP server software at fault), and FTP clients aren't great at indicating a drag-and-drop upload didn't complete.

craigbrass · 11-10-2007, 12:10 PM

Thats why if you have SSH access and zip it up, upload and unzip at the other, it works better. It is quicker too.

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Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	11-10-2007, 04:14 AM Thanks Craig but I am, indeed, on 3.11.01 and all my upgrade steps were followed to the letter. Does anyone have the code compare between the files that were changed for the fix? Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	Build date - 11-10-2007, 04:15 AM For info, this is my build date: 06 Aug 2007 08:46:05 PM Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

craigbrass Online Senior Member Posts: 5,917 Join Date: Jun 2005 Location: Cumbria, UK	11-10-2007, 10:29 AM Did you try the Control + F5 trick inside the Staff CP? Also clear your browser cache just to be sure. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	11-10-2007, 10:34 AM Hi Craig. Thanks, I did clear my cache. And I tried ctrl F5 but, I should have said it earlier, I'm on Mac. Moral of the story, I'm going to try on a PC and see if I succeed. Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	11-10-2007, 10:43 AM Tried on PC. Still no joy. Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	11-10-2007, 11:27 AM Worked! Thanks. Go figure. I was certain I had uploaded all files?? Bizarre. Anyway, again, thanks. Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

craigbrass Online Senior Member Posts: 5,917 Join Date: Jun 2005 Location: Cumbria, UK	11-10-2007, 12:10 PM Thats why if you have SSH access and zip it up, upload and unzip at the other, it works better. It is quicker too. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger