anyone else seeing : PHP Fatal error in functions_cron.php on line 80?

fireman949

Our log scraping script (which checks for errors in logs and reports them to our Nagios desk) is picking up the following error:

PHP Fatal error: Cannot pass parameter 2 by reference in /srv/www/helpdesk/htdocs/includes/functions_cron.php on line 80

This happens every 5 minutes (as part of the cron call) and also any time someone is using the staff / admin pages. I was wondering if anyone else sees this error in their error logs? (tail -f /path/to/error_log on Apache servers and hit the admin / staff section a couple of times)

I've already started a trouble ticket with support (and are at the point of being asked for root access - which is crazy if you ask me) but I wanted to see if anyone else was seeing this or if I was alone.

craigbrass · 08-09-2007, 09:06 AM

What version of Kayako are you running? Do you know if the cron is actually doing the job regardless of this error?

fireman949 · 12-09-2007, 04:52 AM

I believe it is the most current update. I was asked to download the cvs snapshot and extract that one file but it didn't resolve the problem.

Since kayako hasn't been fully implemented and it is new to the workflow, I don't know what all the cron does but it isn't fetching tickets if that is part of it.

craigbrass · 12-09-2007, 08:48 AM

What are you using to grab the tickets from email? POP, IMAP, Piping?

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craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	08-09-2007, 09:06 AM What version of Kayako are you running? Do you know if the cron is actually doing the job regardless of this error? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

fireman949 Offline New Member Posts: 6 Join Date: Sep 2007	12-09-2007, 04:52 AM I believe it is the most current update. I was asked to download the cvs snapshot and extract that one file but it didn't resolve the problem. Since kayako hasn't been fully implemented and it is new to the workflow, I don't know what all the cron does but it isn't fetching tickets if that is part of it.

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	12-09-2007, 08:48 AM What are you using to grab the tickets from email? POP, IMAP, Piping? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger