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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 231 Join Date: Apr 2004 | Anyone having issues with email formatting using Eudora with HTML Emails -
01-02-2006, 10:14 PM
Anyone? HTML Tickets come in showing both plain text & html boundry lines, not formatting correctly. Love me an eSupport -------------------------------------------- |
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(#2)
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| Member  Posts: 103 Join Date: Jan 2006 Location: Argentina |
08-02-2006, 10:14 PM
Quote:
same here, in my eudora it show both the plain text and html. example: Quote:
here the full source of the email: Quote:
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(#3)
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| Member Posts: 103 Join Date: Jan 2006 Location: Argentina |
08-02-2006, 10:23 PM
i want to add that is not a eudora bug, it's simply is a little less permissive than outlook. if the source of the email, headers and mimes are ok, it will show html ok |
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(#4)
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| New Member Posts: 7 Join Date: Feb 2006 |
09-02-2006, 12:26 AM
The problem is that it's not including this: MIME-Version: 1.0 in the message header, thus it's not RFC compliant, and email programs (such as Eudora) that expect email to be RFC compliant, don't render it properly. There's a thread about it here: Solved! Eudora Attachment Issue - Needs fix!! I opened a bug report about it here: http://bugs.kayako.net/index.php?do=details&id=1203 If you want a short-term fix, you can modify /includes/mail/smtp.php. Insert at around line 145, the "MIME-Version" line as shown below: $this->send_data($headers); $this->send_data('MIME-Version: 1.0'); $this->send_data(''); $this->send_data($body); $this->send_data('.'); |
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(#5)
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| Community Moderator  Posts: 874 Join Date: May 2005 Location: Henderson, Nevada |
09-02-2006, 12:56 AM
okay I inputted that.. Now I'll see if it works or not.. |
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(#6)
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| Member  Posts: 94 Join Date: Sep 2005 Location: Earth Most Of The Time |
09-02-2006, 12:57 AM
My outlook was doing this until I changed the option in settings that they should be formatted to text and it worked, but I still get a lot of space between each line via outlook. |
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(#7)
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| Member Posts: 103 Join Date: Jan 2006 Location: Argentina |
09-02-2006, 01:41 AM
Quote:
it work ok for me  thank you (but I need change the config to use SMTP, it's recommended to have it disabled or enabled ? ) | |
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(#8)
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| New Member Posts: 7 Join Date: Feb 2006 |
09-02-2006, 01:57 AM
Sorry, should have mentioned that this is for SMTP only (which is what we use). Haven't looked at the code to see how to do it with another method. |
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(#9)
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| Member Posts: 231 Join Date: Apr 2004 |
09-02-2006, 05:17 PM
Ok great this is working finally.... Whats up w/ the customer receiving a ticket reply from admin not having any link in it to the helpdesk to view their ticket? Love me an eSupport -------------------------------------------- |
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| eudora, formatting, html |
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