API Request

acorral · **API Request -** 09-12-2007, 06:31 PM

Is there an API where we can submit, update and view open tickets? Would like to tie into our existing software.

**Jamie Edwards** · 09-12-2007, 06:33 PM

There isn't at the moment, but we are actively working on one. There isn't an ETA available, as the API is massive and covers many parts of the software. If you would like to e-mail me at the address in my signature, I can add you to a notification mailing list for when it is completed.

Thanks,

craigbrass · 09-12-2007, 07:09 PM

Although it is in development, could you please post what you will be able to do with the API?

**Jamie Edwards** · 09-12-2007, 08:21 PM

I can get a full list of what is done so far shortly, but the API covers things like ticket posting, ticket getting, user creation, task list interfaces and so on.

craigbrass · 09-12-2007, 09:28 PM

Oh right, covering just about everything then. Great.

tgirl2411 · 10-12-2007, 12:49 PM

Hi Guys, while we are waiting, is there any way we can inject users into the db? We use a windows environment. Just what table need updating and is the ticket ID genertated by mysql?
thx

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acorral Offline New Member Posts: 3 Join Date: Jun 2006	API Request - 09-12-2007, 06:31 PM Is there an API where we can submit, update and view open tickets? Would like to tie into our existing software.

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	09-12-2007, 07:09 PM Although it is in development, could you please post what you will be able to do with the API? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	09-12-2007, 09:28 PM Oh right, covering just about everything then. Great. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

tgirl2411 Offline New Member Posts: 6 Join Date: Dec 2007	10-12-2007, 12:49 PM Hi Guys, while we are waiting, is there any way we can inject users into the db? We use a windows environment. Just what table need updating and is the ticket ID genertated by mysql? thx