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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 23 Join Date: Nov 2007 | Application error -
05-03-2008, 02:11 PM
Recently LiveResponse stopped working on my PC. It crashes just when I'm trying to launch it. Reinstallation didn't help. Here is data colected from event log: Faulting application liveresponse.exe, version 3.1.1.36, faulting module ntdll.dll, version 5.1.2600.2180, fault address 0x00043345. Faulting application liveresponse.exe, version 3.1.1.36, faulting module msvcrt.dll, version 7.0.2600.2180, fault address 0x00036803. More technical information in attached files. |
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(#2)
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| Operations Manager  Posts: 5,258 Join Date: Jan 2006 Location: United Kingdom |
05-03-2008, 02:19 PM
Hi Dr Yang, Are you running Windows XP? Please try the latest version available from: Kayako Software Downloads -------------------------------------------------------------------
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(#3)
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| New Member Posts: 23 Join Date: Nov 2007 |
05-03-2008, 03:07 PM
Yes it resolved the problem. Thanks. |
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