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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 9 Join Date: May 2006 Location: Memphis | Application Pool Crash -
09-08-2007, 05:32 PM
We have 2 installations of SupportSuite v3.10.02. One for internal customers, and one for external customers. Both have been working well, and we have been very happy with them. On one of them, suddenly, anytime make a change in systems settings, the application pool crashes. Has anyone seen this (or better yet, fixed it)? |
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(#2)
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| Operations Manager  Posts: 5,452 Join Date: Jan 2006 Location: United Kingdom |
09-08-2007, 05:47 PM
What do you mean by application pool? -------------------------------------------------------------------
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(#3)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
10-08-2007, 07:13 PM
He is probably referencing IIS Application Pools I'm no IIS expert, but I believe they give your webapp it's own memory space or some such. Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#4)
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| Member  Posts: 523 Join Date: Dec 2005 Location: Sitting |
10-08-2007, 07:56 PM
Try putting your two sites in their own AppPools |
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| application, crash, pool |
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