arabic subjects and from name

[Bashar]

for some reason arabic subject and from name when sent to our ticket using email or via web interface gets inserted without spaces

for example instead of
From: John Doe Smith <user@example.com>
we get
From: JohnDoeSmith <user@example.com>

and for subject
Subject: this is a subject in arabic textfont
we get
Subject: thisisatestsubjectinarabictextfont

any one else using different language than english facing this issue?

[supportskins]

Which version of Kayako are you using?

[SoFiMaN]

Yes .. Unfortunately, thats right and I've submitted a ticket about this 2 days ago with no reply yet #UBJ-785850
I am also running the latest stable v3.10.02


----------------
Mostafa Abaza
http://www.AD4Host.ae

[Jamie Edwards]

Hi Mostafa,

The offices are closed during the weekend, so hopefully you will receive a reply on Monday.

Thanks,

[SoFiMaN]

Yes Jamie, sorry, didn't notice.
I got a reply today "The developers are working on it and the fix will be provided shortly."
I hope so this can be solved asap.

[arwa]

Originally Posted by SoFiMaN

Yes Jamie, sorry, didn't notice.
I got a reply today "The developers are working on it and the fix will be provided shortly."
I hope so this can be solved asap.

i get the same reply for 18 month
ho[e they will fix it soon

[Jamie Edwards]

I'll be sure to chase this up for you

[arwa]

im sure you will .

[Jamie Edwards]

Hello arwa,

Has your ticket still not been replied to? I believe the issue has been fixed in the latest CVS build.

[SoFiMaN]

As said at the ticket, it was solved at latest CVS build, but didn't respond to which files that should solve this so that I can overwrite it/them on my current stable release !

[supportskins]

The file you need to replace is function_ticketmain.php. Please make sure you back up the original file before you replace it with the CVS one

[SoFiMaN]

Thank you supportskins, but if thats it then nothing is solved after trying now!
I submitted a bug request at the new bugs system in the 2nd day it was launched actually, and it was closed as being resolved, but till now I cannot see its solved.

[Mahesh Slaria]

Hi,

List of modified files to fix the "Multilingual Subject and from name":

includes/Mail/htmlMimeMail.php
includes/functions_mail.php
includes/functions_mime.php
modules/tickets/functions_ticketmain.php

Please update these files form Latest CVS build. This will resolve your issues.

Regards,

[SoFiMaN]

Originally Posted by Mahesh Slaria

Hi,

List of modified files to fix the "Multilingual Subject and from name":

includes/Mail/htmlMimeMail.php
includes/functions_mail.php
includes/functions_mime.php
modules/tickets/functions_ticketmain.php

Please update these files form Latest CVS build. This will resolve your issues.

Regards,

Tried that now, I recieved the ticket confirmation email from "unknown sender" with "unknown subject" so I've reverted back to original files!

[Mahesh Slaria]

Hi,

Can you please provide me Admin CP and FTP access at mahesh.slaria AT kayako.com to check what is going wrong?

Regards,