Assign all tickets to one user

[ronniead]

Hi,

I'm trying to assign all tickets which come in to one staff user. Do I set this up under the user settings, or do I need to create an email parser?

If I create an email parser, how would I set up all NEW messages to be assigned to one staff user?

Thanks in advance.

[supportskins]

You can create an email parser rule something like this:
Is Reply = false
Is Staff Reply = false
Is Third Party Reply = false
Designation Email Address = support@domain.com
Post Parse
Assign The Ticket - Staff User