Assign multiple usergroups to templategroup

[logicway]

I have all my users grouped into a usergroup. Each usergroup is a different company. We have 4 products right now, and I don't want that all the downloads, kb articles, troubleshooters are viewable by all usergroups. A user form a usergroup should only see the downloads, kb articles, troubleshooters of the product they bought from us.

So I created an extra templategroup. But within this templategroup I can only assign one usergroup. I can create for each usergroup a new templategroup, but then I will have too many templategroups. It will be hard to manage all these templategroups.

How can I assign multiple usergroups to a templategroup?
Or is there another way I can accomplish this?

[logicway]

Originally Posted by logicway

I have all my users grouped into a usergroup. Each usergroup is a different company. We have 4 products right now, and I don't want that all the downloads, kb articles, troubleshooters are viewable by all usergroups. A user form a usergroup should only see the downloads, kb articles, troubleshooters of the product they bought from us.

So I created an extra templategroup. But within this templategroup I can only assign one usergroup. I can create for each usergroup a new templategroup, but then I will have too many templategroups. It will be hard to manage all these templategroups.

How can I assign multiple usergroups to a templategroup?
Or is there another way I can accomplish this?

bump...

I really need this to properly manage my helpdesk.
If I should create a new templategroup for each usergroups, I will have too many templategroups. Besides the difficulty to manage those templategroups, it is also painful to assign i.e. a download/kb-article/troubleshooter to a templategroup.

[supportskins]

Hi,
One template group in the software can only have 1 Registered User Group. You cannot have more than 1 Registered User Group. Although changing the setting -- Restrict Users Group to No will allow Users assigned to other template groups access this template group as well. Hope this helps.

[logicway]

Originally Posted by supportskins

Hi,
One template group in the software can only have 1 Registered User Group. You cannot have more than 1 Registered User Group. Although changing the setting -- Restrict Users Group to No will allow Users assigned to other template groups access this template group as well. Hope this helps.

I know that a template group can have just one usergroup. What I meant was, is there another way that does the same thing, but I have no hope for this. I hoped that Kayako would respond to this, and at least letting me know if could be possible in feature versions.

I considered entering a feature request, but knowing that there are so many feature request and bugs, this will not be implemented.

So I will try to code this myself, maybe hardcode it.

[supportskins]

No this is not possible by default, you will have to enter it as a feature request or have it coded.

[logicway]

Originally Posted by logicway

I know that a template group can have just one usergroup. What I meant was, is there another way that does the same thing, but I have no hope for this. I hoped that Kayako would respond to this, and at least letting me know if could be possible in feature versions.

I considered entering a feature request, but knowing that there are so many feature request and bugs, this will not be implemented.

So I will try to code this myself, maybe hardcode it.

Coding this was not an easy job, so I tried to hardcode it. It works for me now.
In /modules/core/client_loginhandler.php:

I replaced lines 76,77:

PHP Code:

$tgroup = $val["title"];
break; 


with:

PHP Code:

if ($val["usergroupid"] = ( "1" || "2" || "3"))
    { $tgroup = "templategroupA";
} elseif ($val["usergroupid"] = ( "4" || "5" || "6"))
    { $tgroup = "templategroupB";
} elseif ($val["usergroupid"] = ( "7" || "8" || "9"))
    { $tgroup = "templategroupC";
} elseif ($val["usergroupid"] = ( "10" || "11" || "12"))
    { $tgroup = "templategroupD";
} else {
$tgroup = $val["title"];
break;
} 


The numbers are the internal ID's fom the usergroups. The names are the names from the templategroups. This way I can assign multiple usergroups to any templategroup.

I have to make these assignments in the sourcefiles, so there is no staff-interface, but it works.

Another option to do this could be by creating a customfield for usergroups and this way to assign a usergroup to a productname. Then (when user logs in) query for the usergroup and the customfield-value, and return a templategroup linked to the productname. I will look into this also. If anyone has ideas how to do this, please let me know. This way there will be a staff-interface.

[logicway]

Originally Posted by logicway

Another option to do this could be by creating a customfield for usergroups and this way to assign a usergroup to a productname. Then (when user logs in) query for the usergroup and the customfield-value, and return a templategroup linked to the productname. I will look into this also. If anyone has ideas how to do this, please let me know. This way there will be a staff-interface.

Customfields for usergroups aren't stored in the usergroup. A bug??

[supportskins]

There was a bug related to custom fields in v3.00.90, upgrading to v3.00.95 will fix the issue. Please note, v3.00.95 is yet a CVS build and *not* a stable build.

[logicway]

I copied "functions_customfields.php" from 3.095 to my 3.090 and customfield-values are properly stored now.

Now I am trying to code something like this:
I created a type radiobutton customfield (for usergroups) called product.
Now I can choose a productname when editing/creating usergroups.

When the user logs in, I want to check the value from this customfield, to redirect the user to a templategroup. It should be like this in client_loginhandler.php:

PHP Code:

if ($val["customfieldvalue"] == "Product_A")
    { $tgroup = "TemplateGroup_A";
} elseif ($val["customfieldvalue"] == "Product_B")
    { $tgroup = "TemplateGroup_B";
} elseif ($val["customfieldvalue"] == "Product_C")
    { $tgroup = "TemplateGroup_C";
} elseif ($val["customfieldvalue"] == "Product_D")
    { $tgroup = "TemplateGroup_D";
} else {
$tgroup = $val["title"];
break;
} 


I am stuck with the if-statement of the customfield. I don't know how I could manage this.
How can I call a function/query to do this?