Assign tickets based on custom field

Hawkwing · **Assign tickets based on custom field -** 13-03-2006, 01:55 PM

Hi.

Number one.
I'd like to know if this is possible. For example.
I have a customfield with radiobuttons:
1. reading
2. Writing
3. walking

Is it possible to direct the ticket to different departments based on what radiobutton the select? If it is can someone please help me out.

If this is not possible, can someone please help me with how to design the ticket creationpage so that it would group departments.

Thanks in advance

melo555 · 13-03-2006, 05:55 PM

Hi

I am also working on this, I have not find a solution yet. It will be very nice to be able to do so

carmelo

Hawkwing · 27-04-2006, 04:32 PM

*bump*
anyone??

thor · 27-05-2006, 01:02 AM

*Bump*

I'm also interested in auto-assigning staff based on a custom field. We aren't using the Mail Parser

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melo555 Offline New Member Posts: 15 Join Date: Jan 2006	13-03-2006, 05:55 PM Hi I am also working on this, I have not find a solution yet. It will be very nice to be able to do so carmelo

Hawkwing Offline Member Posts: 97 Join Date: Oct 2005	27-04-2006, 04:32 PM bump anyone??

thor Offline New Member Posts: 10 Join Date: May 2006	27-05-2006, 01:02 AM Bump I'm also interested in auto-assigning staff based on a custom field. We aren't using the Mail Parser