Assigning templates to Live Chat?

[gregmills]

I have one installation of SupportSuite and I need to run the Live Chat window from two sites with different branding for each.

I've tried every configuration of groups and departments that I could think of and both sites will always display the "default" template (even when some other template is set to default). If someone could point me to some clear directions on how to accomplish this, I would greatly appreciate it. I couldn't find it in the forums, the support center, or the manual.

Thanks,
Greg

[Varun Shoor]

Hi Greg,
I think you will need to put in the &group= variable in the image code itself. Try this example:

<!-- Begin SupportSuite Javascript Code -->
<script language="javascript" src="http://dev1.kayako.local/visitor/index.php?_m=livesupport&_a=htmlcode&departmentid= 0&group=yourgroupname"></script>
<!-- End SupportSuite Javascript Code -->

Hope that helps.

Regards,

Varun Shoor

[gregmills]

I actually tried that and every variation that I could think of. I had our programmer look at the source and he said it looks like the template information should be associated with the departmentID.

I don't know. I was hoping someone had instructions on how to do this from the Admin settings side and the web site code side. If what you posted is correct then I am halfway there.

Thanks

[Varun Shoor]

I will get Mahesh to reply to this thread with more information.

Regards,

Varun Shoor

[gregmills]

Thanks.

[nimitz1061]

Would be helpful if someone would reply to this..

[vlad]

Hello people,

Here's what you need to do in order to have HTML buttons that open the support pop-up with a specific template:

1. Edit the URL of the HTML button code and add "&group=your-group-name" at the end.

2. Open the file "/modules/livesupport/visitor_htmlcode.php" in a text editor and add "&group=<?echo urlencode($_GET['group'])?>" at line 359, right after "&email=<?=urlencode($_GET["email"])?>"

This way you will not stick with the group set by the first button you have clicked.

This update works with this version of the file (and most probably with older version too):

// $Author: vshoor $ ($Date: 2006/04/05 19:58:31 $)
// $RCSfile: visitor_htmlcode.php,v $ : $Revision: 1.24 $

Best regards,

Vlad