Assigning Tickets

[Luke_ASF]

Is it possible to assign tickets to specific technician? I don't see any way to do this.

[mmay]

There are quite a few ways:

1) In the staff CP, once the ticket it opened, simply click the --Unassigned-- under the owner colum at the top, and a new set of controls will pop up and you can assign tickets
2) From the main list of tickets in the Staff CP, on the far right click Options, then check the Select Owner as Current User option. This will automatically set the owner as the person who first responds to the ticket
3) In the Admin CP, You can create a New Rule under the Mail Parser to set a ticket's owner as it comes in based on any critiera you want. The option to set Owner is a Post Parse rule.

There are likely others, but I think these are main ways...