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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 15 Join Date: Aug 2006 |  Attach a file to a ticket -
21-09-2006, 04:12 PM
IS the only way to attach a file to an existing ticket to post a reply? The problem with that is the fact that everytime I attach a file to a ticket the customer recieves an email. Is there a way to attach a file to a ticket without the customer getting an email? |
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(#2)
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| Senior Member  Posts: 3,569 Join Date: Aug 2006 Location: Mumbai, India |
21-09-2006, 07:11 PM
No, I believe you will have to add a new ticket post to add an attachment. Edit ticket post does not allow you to add an attachment although it can be a useful feature. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 18 Join Date: May 2006 |
22-09-2006, 12:32 AM
we are using forward to avoid an e-mail being sent to a client. |
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