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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 574 Join Date: Mar 2008 | attachment in database or folder recommend? -
04-04-2008, 05:41 PM
Guys what is good about having attachment in database? which one do you recommend and why thanks |
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(#2)
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| Operations Manager  Posts: 5,660 Join Date: Jan 2006 Location: United Kingdom |
04-04-2008, 05:42 PM
The file system is the best place for attachments, but it is not as easily portable (i.e. when you move your database, you also move all of your files). The reason the file system is a preference is because it takes a load off of the database itself, and is inherently more reliable. -------------------------------------------------------------------
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(#3)
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| Member Posts: 574 Join Date: Mar 2008 |
04-04-2008, 05:46 PM
Thanks Jamie done the setting  |
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(#4)
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| Senior Member  Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India |
04-04-2008, 05:55 PM
I completely agree, file system is a much better option than database! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#5)
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| New Member Posts: 10 Join Date: Jul 2005 |
05-04-2008, 08:55 AM
What happens if someone change storage from MySQL to filesystem ? Would be old attachments still accessible? If not, is there a migration tool ? Thanks. |
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(#6)
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| Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK |
05-04-2008, 09:26 AM
Old attachments are still accessable but remain in the database. Kayako need to make it so all current attachments are moved when you switch between these options. Icon Headquarters - Its Elixir - Web2Messenger |
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| attachment, database, folder, recommend |
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