Attachment files

tomaz · **Attachment files -** 24-01-2006, 05:03 PM

Hi all,
I've a little problem with my ticket attachement files.
I've checked the 'Restrict Incoming Attachments to Custom Attachment Types' under settings of ticket. I've put a rule to accept only jpg under 300KB under Attachment types but it does not work. When submitting a ticket, i can put any files i want to.
I am missing something ?

tomaz · 03:20 PM

No clue ?

If someone is able to send us a 10 Mb jpg it can be a major issue !

bruce · 24-02-2006, 07:33 AM

i have this problem too...

anyone know how to solve this?

oliver · **problem with attachment -** 06-04-2006, 11:25 AM

I have also this problem

Help!

atech · 06-04-2006, 02:41 PM

Quote:

If someone is able to send us a 10 Mb jpg it can be a major issue !

If its through your web interface just lower the php memory limit.

oliver · 10-04-2006, 08:01 AM

Ok, thank you, but my problem is the first question in this thread. Can you also help me?

Neil-UKWSD · 21-04-2006, 12:32 AM

Hi,

This is a known and confirmed issue.

Also so you are aware (when it is working) the file restrictions only apply to web based tickets, they will not restrict incoming attachments on emails.

efermansi

This should be able to be restricted on your mail server. I run Exchange with a SMTP relay that blocks any messages over a certain size, and attachments of any type we decide to block. This way they will never make it through to the Kayako software. It is definately your mail servers responisibility to limit the attachments in my mind, Kayako in this sense is just a simple mail client....

tm2000 · 08-09-2006, 05:07 PM

Is this still considered a Bug with 3.00.90?

We have it setup accept only pdf, txt and images files.. yet I can login to the Support Center.. and still upload a 8 Meg EXE file

Anyone have this? *NOT* talking about email submissions, just via Web.. THANKS!

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tomaz Offline Member Posts: 55 Join Date: Jun 2005	Attachment files - 24-01-2006, 05:03 PM Hi all, I've a little problem with my ticket attachement files. I've checked the 'Restrict Incoming Attachments to Custom Attachment Types' under settings of ticket. I've put a rule to accept only jpg under 300KB under Attachment types but it does not work. When submitting a ticket, i can put any files i want to. I am missing something ?

tomaz Offline Member Posts: 55 Join Date: Jun 2005	25-01-2006, 04:10 PM No clue ? If someone is able to send us a 10 Mb jpg it can be a major issue ! Last edited by tomaz; 27-01-2006 at 03:20 PM.

bruce Offline New Member Posts: 2 Join Date: Feb 2006	24-02-2006, 07:33 AM i have this problem too... anyone know how to solve this?

oliver Offline New Member Posts: 3 Join Date: Apr 2006	problem with attachment - 06-04-2006, 11:25 AM I have also this problem Help!

oliver Offline New Member Posts: 3 Join Date: Apr 2006	10-04-2006, 08:01 AM Ok, thank you, but my problem is the first question in this thread. Can you also help me?

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	21-04-2006, 12:32 AM Hi, This is a known and confirmed issue. Also so you are aware (when it is working) the file restrictions only apply to web based tickets, they will not restrict incoming attachments on emails. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

tm2000 Offline Member Posts: 42 Join Date: Aug 2005	08-09-2006, 05:07 PM Is this still considered a Bug with 3.00.90? We have it setup accept only pdf, txt and images files.. yet I can login to the Support Center.. and still upload a 8 Meg EXE file Anyone have this? NOT talking about email submissions, just via Web.. THANKS!