Attachment Restrictions - Kayako

Siora · **Attachment Restrictions -** 06-05-2007, 12:24 AM

I've set up the attachments that I want kayako to allow into the system but when I test it by attaching a file from within support centre that is not supposed to be allowed, it still gets added to the ticket. Is there a setting I'm missing. There was nothing about this in the manual.

If an attachment gets blocked does the user get an autoresponder informing them that it was blocked?

**Jamie Edwards** · 06-05-2007, 12:25 AM

Hi Siora,

The attachments restrictions set under the Mail Parser are for the Mail Parser only - as in, it only restricts attachments coming in by e-mail.

Siora · 06-05-2007, 12:32 AM

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

The attachments restrictions set under the Mail Parser are for the Mail Parser only - as in, it only restricts attachments coming in by e-mail.

I'm speaking of the attachment restrictions that you find under the tickets settings within admin CP. The manual specifically speaks of the support centre as well as emails.

craigbrass · 06-05-2007, 08:40 AM

Have you set the following setting to yes?

"Restrict Incoming Attachments to Custom Attachment Types
If Enabled, Only the Attachments that match the extension in Custom Attachment Types under Tickets > Attachment Types will be accepted into the system."

It is in Admin CP -> Settings -> Tickets.

Siora · 06-05-2007, 03:09 PM

Quote:

Originally Posted by craigbrass

Have you set the following setting to yes?

"Restrict Incoming Attachments to Custom Attachment Types
If Enabled, Only the Attachments that match the extension in Custom Attachment Types under Tickets > Attachment Types will be accepted into the system."

It is in Admin CP -> Settings -> Tickets.

Yup, this has to be enabled before you can even add extension types. I've enabled it and added a few extensions but kayako is still accepting different extensions into the ticket.

**Jamie Edwards** · 06-05-2007, 03:52 PM

Hi Siora,

Probably best to submit a bug report about this.

Siora · 06-05-2007, 03:55 PM

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

Probably best to submit a bug report about this.

Okay will do.

reDDevil · 07:10 PM

The same situation with the following settings on 3.00.90:
Allow Users to Upload Attachments - NO
Restrict Incoming Attachments to Custom Attachment Types - YES
List of allowes attachment types is empty. But if I send an email to SupportSuite with attachment a ticket creates with attachment also. How can I exclude attachments at all from incoming tickets which were sent by email?

supportskins · 20-12-2007, 02:13 PM

Has this bug been fixed?

**Jamie Edwards** · 20-12-2007, 02:39 PM

Quote:

Originally Posted by Siora

Quote:

Originally Posted by Jamie Edwards

Hi Siora,

Probably best to submit a bug report about this.

Okay will do.

The search function on the tracker is currently broken; could you post the bug ID for us?

craigbrass · 20-12-2007, 05:47 PM

Wonder if it was ever added as I can't find using Google and site:bugs.kayako.com

**Jamie Edwards** · 20-12-2007, 05:48 PM

Found it using site:bugs.kayako.com - good idea, Craig.

Kayako Bug Tracker - Viewing Bug #59 - Attachment Restrictions - yes, it appears to have been fixed in the latest stable.

craigbrass · 20-12-2007, 05:51 PM

Oh, didn't look hard enough then

supportskins · 20-12-2007, 06:28 PM

Thank You for confirming Jamie.

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supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	20-12-2007, 02:13 PM Has this bug been fixed? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	20-12-2007, 05:47 PM Wonder if it was ever added as I can't find using Google and site:bugs.kayako.com Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK	20-12-2007, 05:51 PM Oh, didn't look hard enough then Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	20-12-2007, 06:28 PM Thank You for confirming Jamie. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/