Attachments cleared even if size < Size Limit

[lifeunconscious]

Hi,

I'm getting this for inbound attachments.

-- Mime Data Cleared due to Size Limit under Settings > Parser --

Size of email indicated by 'View Email Header'
Size: 1.41 MB

Size Limit under Settings is 2097152.

max_allowed_packet = 1048576
upload_max_filesize=5M


Can someone tell me why I'm unable to view the attachment? and why is it being cleared even if it is below the Size Limit?

Kayako ver 3.00.31 on Windows.

[lifeunconscious]

Here's a header that was not 'Cleared' but when downloaded, it was blank.

Return-Path: <callista@gmail.com>
Delivered-To: gosupport@1
Received: (qmail 2915 invoked from network); 23 Jan 2006 07:45:50 -0000
Received: from unknown (HELO uproxy.gmail.com) (66.249.92.196)
by mech.phpwebhosting.com with SMTP; Mon, 23 Jan 2006 02:45:50 -0500
Received: by uproxy.gmail.com with SMTP id m3so655826uge
for <gosupport@yat.ch>; Sun, 22 Jan 2006 23:45:48 -0800 (PST)
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=beta; d=gmail.com;
h=received:message-id:date:from:to:subject:mime-version:content-type;
b=uO28UOnmsCjO4QRr4EY6Rn8t1c06zpy0FKJzGnHSYNHLPoye bpKT8Lk9UGZzxjwjtdsmcfMsAJsVbWBai103ZScd7AfO85+7KY P2Kg1/FDdsEbK6oQrMBO4e14WXHL9TOz8iN8LTZc4F5TGb3DNGv/AaOqoP17SGCzunkBI6WTs=
Received: by 10.49.87.12 with SMTP id p12mr311133nfl;
Sun, 22 Jan 2006 23:45:48 -0800 (PST)
Received: by 10.49.95.6 with HTTP; Sun, 22 Jan 2006 23:45:48 -0800 (PST)
Message-ID: <1012f4260601222345s2a7d4df7hd125b598d7123a22@mail .gmail.com>
Date: Mon, 23 Jan 2006 15:45:48 +0800
From: Callista Chuah <callista@gmail.com>
To: gosupport@yat.ch
Subject: Testing attachment
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_Part_12522_8347922.1138002348180"

------=_Part_12522_8347922.1138002348180
Content-Type: multipart/alternative;
boundary="----=_Part_12523_12450704.1138002348180"

------=_Part_12523_12450704.1138002348180
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

Can you view this?

------=_Part_12523_12450704.1138002348180
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

Can you view this?

------=_Part_12523_12450704.1138002348180--

------=_Part_12522_8347922.1138002348180
Content-Type: text/plain; name=short.txt; charset=us-ascii
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment; filename="short.txt"

test file minimal
------=_Part_12522_8347922.1138002348180--

[Neil-UKWSD]

Hi,

Please log a bug in the bug tracker so this can be looked into and fixed.

[lifeunconscious]

Ooo ... it's working now.

Just a permission issue. Had to set the IUSR_yourservername (Internet Guest Account) with write and modify permissions for the folder.

Mea culpa!

[lifeunconscious]

Oh ... hang on. It works if the file does not have to be split into multiple storage ie. smaller than 'Database Attachment Chunk Size', I think. I've set the 'Database Attachment Chunk Size' to 5242880 but files about 2MB are still blank.

If I receive an email with 2 attachments, one > 2MB and the other about 150kb, I can view the one for 150kb but not the 2MB.

Oh yes ... attachments doesn't seem to be going out from the system either. Please tell me which settings I should check to enable my outgoing attachment.