Attachments: Failed to open stream

[Lettiv]

Hi everyone

This is my first post. I hope I'm doing right. I've a problem someone hopefully can help.

I upgraded to stable version 3.10.02 and since then attachments are no longer stored in ...\wwwroot\esupport\files
Attachments in email notification I receive from eSupport that a new ticket is been created works fine. But if I try to open that attachment when logged in as staff I receive following error message:

fopen(./files/attach_**********):
failed to open stream: No such file or directory in
c:\inetpub\wwwroot\esupport\modules\tickets\functi ons_att
achments.php on line 214

Obviously I did something I shouldn't have. I'd appreciate if someone could help.

Thanks in advance

[Sheep]

switch to database storage
Admin > Settings > Tickets
go to : Attachment Settings
set Storage Type to database

The problem might be that you're still in file storage and that you're having a chmod writing permission deny (but if it's an update, that's strange).

[Lettiv]

Allready tried that. It's not working. The error message changes to "...line 247". But thats all

[Sheep]

Try to set the CHMOD of /files/ to 777, in both cases (database/file) a file is created here. I think that the problem is that the file can't be created (so when you're trying to read it it fails with "No such file").

[Lettiv]

You're right. That's the problem. No permission was given to write in this folder.
Thanks a lot for your support. I would have searched for a couple of hours longer.
Bonne journée