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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 138 Join Date: Apr 2006 | Attachments, KB files after Upgrade?? -
03-09-2008, 07:50 PM
I upgraded from 3.10.02 to 3.30.02 and it looks like most things went ok, except, I have no idea how to move my knowledgebase downloads over and I'm not sure my existing email attachments moved over. I tried copying the contents of the old files/ directory to the new files/ directory and that lets me download stuff but all the files are corrupted when I do it this way. How do I retain my downloads and helpdesk attachments? Cliff. |
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(#2)
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| Developer  Posts: 618 Join Date: Dec 2007 Location: Idaho |
03-09-2008, 08:05 PM
Please open a support ticket; they'll help you with this. -------------------------------------------------------------------
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