attachments not in email alert - Kayako

caz · **attachments not in email alert -** 21-01-2006, 10:12 PM

in v2, when a ticket or reply that had an attachment in it was sent in by a customer, the email alert received by the staff member had the attachment in it and we didn't have to go to the supportdesk to retrieve it

why does this not work in v3 ?

Neil-UKWSD · 24-01-2006, 12:46 AM

Hi,

Please log a bug in the bug tracker for this so it can be looked into and fixed.

caz · 02-02-2006, 02:09 AM

I posted this as a bug in october or november .. it seems to have been removed

I added again .. thanks Neil

http://bugs.kayako.net/index.php?do=details&id=1189

caz · 02-02-2006, 02:15 AM

for the record .. I found my post where Varun indicated this issue would be addressed (in september :-\

http://forums.kayako.com/showthread.php?t=4546

bigtooth · 12-10-2008, 02:17 PM

How do you turn this OFF? Almost 99% of all my tickets have attachments and most are anywhere from 3MB to 20MB and each time it sends an email alert about a new ticket, that monster attachment is included.

Is there a way to STOP the email from attaching the attachment to the ticket notify?

supportskins · 13-10-2008, 08:32 AM

I do not believe this is possible by default. You will have to modify the source code.

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caz Offline New Member Posts: 11 Join Date: Feb 2005	attachments not in email alert - 21-01-2006, 10:12 PM in v2, when a ticket or reply that had an attachment in it was sent in by a customer, the email alert received by the staff member had the attachment in it and we didn't have to go to the supportdesk to retrieve it why does this not work in v3 ?

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	24-01-2006, 12:46 AM Hi, Please log a bug in the bug tracker for this so it can be looked into and fixed. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

caz Offline New Member Posts: 11 Join Date: Feb 2005	02-02-2006, 02:09 AM I posted this as a bug in october or november .. it seems to have been removed I added again .. thanks Neil http://bugs.kayako.net/index.php?do=details&id=1189

caz Offline New Member Posts: 11 Join Date: Feb 2005	02-02-2006, 02:15 AM for the record .. I found my post where Varun indicated this issue would be addressed (in september :-\ http://forums.kayako.com/showthread.php?t=4546

bigtooth Offline New Member Posts: 1 Join Date: Oct 2008	12-10-2008, 02:17 PM How do you turn this OFF? Almost 99% of all my tickets have attachments and most are anywhere from 3MB to 20MB and each time it sends an email alert about a new ticket, that monster attachment is included. Is there a way to STOP the email from attaching the attachment to the ticket notify?

supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	13-10-2008, 08:32 AM I do not believe this is possible by default. You will have to modify the source code. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/