Attachments not received when staff replies! - Kayako

gotweb · **Attachments not received when staff replies! -** 08-05-2006, 05:43 AM

Since upgrading to .80, when a staff replies to a client ticket via web interface, the attachment shows fine in Kayako, client receives the email but with no attachment!

70% of our ticket replies include an attachment, fixes for client files and apps!

PLEASE HELP!!!

Sal

Bogdan · 09-05-2006, 07:18 PM

I have the same problem and I also need an urgent fix for this.

psfrog · 09-05-2006, 08:59 PM

This must be a bug - I also have this issue.

Neil-UKWSD · 09-05-2006, 09:10 PM

Hi,

This is fixed in the CVS builds, it will be in .81 once Varun releases it.

PaulMacFarlane · 11-05-2006, 03:52 AM

I've got the same thing happening as well....

I'm a new user. What is the CVS build and how does it install?

moodler · 12-05-2006, 07:52 AM

Quote:

Originally Posted by Neil-UKWSD

Hi,

This is fixed in the CVS builds, it will be in .81 once Varun releases it.

Can someone supply a patch? This is urgent.

brianfry · **VARUN... Please release .81 -** 14-05-2006, 05:05 AM

We are using Kayako's hosting of our e-Support. When can we expect it to be updated to the changes in CVS? It is important that I be able to attach files to outgoing replies...

Please help us!

bdwyer · 02:54 PM

I downloaded the CVS on 5/11 and still has the same problem on staff replys.

Product: SupportSuite
Version: 3.00.80
Build Date: 11 May 2006 01:11:47 AM
Build Type: CVS

christinasc · 20-05-2006, 03:58 AM

I also need to send attachments. I dont' think I will be a customer until this .81 version comes out stable that will allow attachments to be sent, however many months or years this is going to take!!!

Neil-UKWSD · 20-05-2006, 09:10 AM

This is working in .81 that was released a few days ago.

chris.bridges · 25-05-2006, 04:07 PM

We have successfully updates to 3.0081 and are still having problems with attachments when an email is replied to.

Is anyone else still seeing this issue?

Giray · 27-05-2006, 12:42 PM

Just upgraded to .82 and can now send attachments

efermansi · **still doesnt work... -** 28-07-2006, 02:03 PM

I am running .90 and I am still having this issue. Attachments come in fine, but when a user tries to send out an attachment on a reply, the reply message makes it to the user, but not the attchment. It has failed for every type of attachment, and no it is not a blocking anything on my mail server. This fails for simple .txt files.

gguarnere · 01-08-2006, 04:37 PM

hello,

I am also having this problem. We are running the latest build of Support Suite. Could someone advise?

Thanks,
Gino

UpgradeMemory · 04-08-2006, 09:36 PM

I'm having this same problem and am using the hosted version, which is apparently still at 3.00.8. Any idea when the hosted version will be updated so it fixes this? Seems like a pretty serious bug.

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gotweb Offline New Member Posts: 18 Join Date: Feb 2004	Attachments not received when staff replies! - 08-05-2006, 05:43 AM Since upgrading to .80, when a staff replies to a client ticket via web interface, the attachment shows fine in Kayako, client receives the email but with no attachment! 70% of our ticket replies include an attachment, fixes for client files and apps! PLEASE HELP!!! Sal

Bogdan Offline New Member Posts: 1 Join Date: May 2006	09-05-2006, 07:18 PM I have the same problem and I also need an urgent fix for this. Bogdan Fetita MCP, System Administrator AccelerateBiz Managed Hosting http://www.acceleratebiz.com

psfrog Offline New Member Posts: 2 Join Date: Feb 2006	09-05-2006, 08:59 PM This must be a bug - I also have this issue.

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	09-05-2006, 09:10 PM Hi, This is fixed in the CVS builds, it will be in .81 once Varun releases it. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

PaulMacFarlane Offline New Member Posts: 15 Join Date: Apr 2006	11-05-2006, 03:52 AM I've got the same thing happening as well.... I'm a new user. What is the CVS build and how does it install?

brianfry Offline New Member Posts: 1 Join Date: May 2006	VARUN... Please release .81 - 14-05-2006, 05:05 AM We are using Kayako's hosting of our e-Support. When can we expect it to be updated to the changes in CVS? It is important that I be able to attach files to outgoing replies... Please help us!

bdwyer Offline New Member Posts: 5 Join Date: Feb 2006	17-05-2006, 02:50 PM I downloaded the CVS on 5/11 and still has the same problem on staff replys. Product: SupportSuite Version: 3.00.80 Build Date: 11 May 2006 01:11:47 AM Build Type: CVS Last edited by bdwyer; 17-05-2006 at 02:54 PM..

christinasc Offline Member Posts: 45 Join Date: May 2006	20-05-2006, 03:58 AM I also need to send attachments. I dont' think I will be a customer until this .81 version comes out stable that will allow attachments to be sent, however many months or years this is going to take!!!

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	20-05-2006, 09:10 AM This is working in .81 that was released a few days ago. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

chris.bridges Offline New Member Posts: 1 Join Date: Nov 2005	25-05-2006, 04:07 PM We have successfully updates to 3.0081 and are still having problems with attachments when an email is replied to. Is anyone else still seeing this issue?

Giray Offline Member Posts: 96 Join Date: Nov 2004 Location: France/Switzerland	27-05-2006, 12:42 PM Just upgraded to .82 and can now send attachments Using K-3.20.02 (zend) == Messages must cause change. \| Stop AIDS. Make the Promise! \| Fair trade photographs.

efermansi Offline New Member Posts: 5 Join Date: Jul 2006	still doesnt work... - 28-07-2006, 02:03 PM I am running .90 and I am still having this issue. Attachments come in fine, but when a user tries to send out an attachment on a reply, the reply message makes it to the user, but not the attchment. It has failed for every type of attachment, and no it is not a blocking anything on my mail server. This fails for simple .txt files.

gguarnere Offline Member Posts: 42 Join Date: Jul 2006	01-08-2006, 04:37 PM hello, I am also having this problem. We are running the latest build of Support Suite. Could someone advise? Thanks, Gino

UpgradeMemory Offline New Member Posts: 8 Join Date: Apr 2006	04-08-2006, 09:36 PM I'm having this same problem and am using the hosted version, which is apparently still at 3.00.8. Any idea when the hosted version will be updated so it fixes this? Seems like a pretty serious bug.