Author Missing?

athanasiusrc · **Author Missing? -** 19-06-2008, 05:41 PM

Whenever we create phone tickets the author field and the audit log show no author. What are we doing wrong?

supportskins · 19-06-2008, 06:44 PM

Which version of Kayako are you using?

athanasiusrc · 19-06-2008, 07:37 PM

3.20.02

supportskins · 20-06-2008, 10:39 AM

I just tested this issue and it seems to be working fine. This is what the auditlog looks like:

Code:

New ticket created by Hiren 20 Jun 2008 04:07 PM 49s Client 
Ticket owner changed from: -- Unassigned -- to: Administrator 20 Jun 2008 04:07 PM 49s System

athanasiusrc · 10:42 PM

But it doesn't work for us.

Code:

New ticket created by 	Jun 19 2008 10:28 AM	8d5h12m	Client
Ticket owner changed from: -- Unassigned -- to: Ian Rutherford	Jun 19 2008 10:28 AM	8d5h12m	System

***John Haugeland*** · **Three spaces -** 27-06-2008, 10:58 PM

Quote:

Originally Posted by athanasiusrc

But it doesn't work for us.

Code:

New ticket created by     Jun 19 2008 10:28 AM    8d5h12m    Client
Ticket owner changed from: -- Unassigned -- to: Ian Rutherford    Jun 19 2008 10:28 AM    8d5h12m    System

Notice there are three spaces there. I think you might have a staff member whose name is a single space, or something along those lines.

If you can't find such a circumstance, open a ticket with the support staff, and we'll take a look. Still, I bet this is just a minor configuration issue, rather than a defect.

athanasiusrc · 27-06-2008, 11:06 PM

I checked all my staff accounts and they all have names.

***John Haugeland*** · 27-06-2008, 11:19 PM

A private ticket has been opened on this matter; as such this forum post is probably finished.

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athanasiusrc Offline Member Posts: 42 Join Date: Jun 2006	Author Missing? - 19-06-2008, 05:41 PM Whenever we create phone tickets the author field and the audit log show no author. What are we doing wrong? Aquinas and More Catholic Goods

supportskins Offline Senior Member Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India	19-06-2008, 06:44 PM Which version of Kayako are you using? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

athanasiusrc Offline Member Posts: 42 Join Date: Jun 2006	19-06-2008, 07:37 PM 3.20.02 Aquinas and More Catholic Goods

athanasiusrc Offline Member Posts: 42 Join Date: Jun 2006	27-06-2008, 10:40 PM But it doesn't work for us. Code: New ticket created by Jun 19 2008 10:28 AM 8d5h12m Client Ticket owner changed from: -- Unassigned -- to: Ian Rutherford Jun 19 2008 10:28 AM 8d5h12m System Aquinas and More Catholic Goods Last edited by athanasiusrc; 27-06-2008 at 10:42 PM. Reason: added audit log

athanasiusrc Offline Member Posts: 42 Join Date: Jun 2006	27-06-2008, 11:06 PM I checked all my staff accounts and they all have names. Aquinas and More Catholic Goods