 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 59 Join Date: Jul 2007 |  Auto Add CC users Ticket Parser Bug -
25-09-2007, 04:46 AM
Under Admin CP > Settings > Tickets > Parser Settings The setting: "Automatically Add CC Users As Recipients" Has a bug-- if a user accidentally replies to a ticket and adds the queue email address as a CC user (this can happen if they use the "reply to all" function of Outlook or similar) then Kayako adds the queue as a CC user on the Ticket, which is redundant and un-necessary. I imagine it might cause some strange mail loops as well. I have submitted this bug report using the bugtracker, it is issue #310: http://bugs.kayako.com/index.php?cmd=view&id=310 Please can anyone else confirm this? Kayako can we get a fix please? |
| |  |
|
| Tags |
| bug, parser, ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 09:53 PM |
| Kayako SupportSuite v3.04.10 Stable Build | Varun Shoor | News and Announcements | 2 | 06-10-2006 10:41 PM |
| eSupport v2.2 RC1 Available in Members Area | Varun Shoor | Technical Chat | 1 | 17-05-2004 02:28 PM |
Linear Mode
