Auto close ticket

triplef · **Auto close ticket -** 01-08-2007, 06:50 PM

is there a way to auto close tickets after a certain time if no response back ?

like in orts.. you choose a delay.. 24 hours.. and if no answer back by then it autocloses them ?

craigbrass · 01-08-2007, 07:07 PM

Ya, Admin CP -> Settings -> Tickets -> Ticket Automatic Close Settings

triplef · 01-08-2007, 07:16 PM

thanks hteres so many option we can't know them all/

craigbrass · 01-08-2007, 07:18 PM

Yea. I find the best way is to just go through all settings and play around when you get a new piece of software. Thats what I did with Kayako anyhoo.

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triplef Offline New Member Posts: 27 Join Date: Jul 2007	Auto close ticket - 01-08-2007, 06:50 PM is there a way to auto close tickets after a certain time if no response back ? like in orts.. you choose a delay.. 24 hours.. and if no answer back by then it autocloses them ?

craigbrass Offline Senior Member Posts: 7,511 Join Date: Jun 2005 Location: Cumbria, UK	01-08-2007, 07:07 PM Ya, Admin CP -> Settings -> Tickets -> Ticket Automatic Close Settings Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

triplef Offline New Member Posts: 27 Join Date: Jul 2007	01-08-2007, 07:16 PM thanks hteres so many option we can't know them all/

craigbrass Offline Senior Member Posts: 7,511 Join Date: Jun 2005 Location: Cumbria, UK	01-08-2007, 07:18 PM Yea. I find the best way is to just go through all settings and play around when you get a new piece of software. Thats what I did with Kayako anyhoo. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako