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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 5 Join Date: Feb 2008 | Auto closure system mails in english -
12-03-2008, 09:55 AM
Allthough I've installed the dutch language pack and can find the appropriate dutch lines in the file, the auto closure systems sends an english e-mail to our customers. Is this a known bug or am I doing something wrong? |
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(#2)
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| Senior Member Posts: 5,920 Join Date: Jun 2005 Location: Cumbria, UK |
12-03-2008, 10:34 AM
Odd. Try clearning the /cache/ directory first using FTP software or by going /admin/index.php?_ca=rebuildcache&verbose=1 on your Kayako installation. If that doesn't work, maybe the language pack you installed hasn't had the email templates translated. Look for like acsysheader using Admin CP -> Languages -> Search to see if it is English or Dutch. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Senior Member  Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India |
12-03-2008, 01:44 PM
Also make sure that dutch has been set as the default language for the template group under: Admin CP > Templates > Manage Groups > default > Settings Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| closure, english, mails |
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