auto fill field - Kayako

rolandvl · **auto fill field -** 15-01-2008, 11:19 AM

Hi,

I'm in trial period and I looking for 2 things:

- Can a user (client) log in with it's name and not his email address ?
- How can I automatically field some custom field , depending of the user which submit a ticket ?

thanks for your help.

craigbrass · 15-01-2008, 11:27 AM

1. Unless you link your Kayako install using a LoginShare to a different system that uses usernames as the unique field, it isn't possible.
2. You can only submit tickets based on department or template group unfortunatly rather than users. Feel free to suggest this for V4 though in the feature requests board.

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rolandvl Offline New Member Posts: 2 Join Date: Jan 2008	auto fill field - 15-01-2008, 11:19 AM Hi, I'm in trial period and I looking for 2 things: - Can a user (client) log in with it's name and not his email address ? - How can I automatically field some custom field , depending of the user which submit a ticket ? thanks for your help.