Auto Group Users

[no0ne2k]

I have just purchased SupportSuite to implement for our IT consulting business. I am going through the doucmentation trying to plan our implementation --- and I have one question. I have gone through the users manual, but haven't yet memorized the 500+ pages yet, so forgive me if I just missed it somewhere.

Most of our users will be associated with the businesses that we currently support. Thus, they will all share a common domain name in their email addresses. What we would like to do is (1) create user groups for each of the businesses, (2) auto assign new users to the groups when their email address contains a specified domain, (3) allow a user "manager" to see all of the tickets for their group.

I have gone through the email rules and see an option to handle domain processing for incoming email, but have not yet found anything for user registration (i.e. business1.com goes to Group1, business2.com goes to Group2). We are planning to not allow incoming emails from un-regsitered users, so I can't depend on the email system to create the accounts.

Is this something that is feasible in SupportSuite? Or will I have to schedule database jobs to process the users on a regular basis?

Thanks!

[Giray]

Very smart suggestion