Auto respond when ticket is assigned

act1v · **Auto respond when ticket is assigned -** 30-11-2007, 01:44 PM

Is there any settings or functionality to email the user when their ticket is assigned to a user? or status is changed?

craigbrass · 30-11-2007, 02:01 PM

Not currently, no. Feel free to suggest it in the Feature Requests board tho.

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act1v Offline Member Posts: 29 Join Date: Nov 2007	Auto respond when ticket is assigned - 30-11-2007, 01:44 PM Is there any settings or functionality to email the user when their ticket is assigned to a user? or status is changed?

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	30-11-2007, 02:01 PM Not currently, no. Feel free to suggest it in the Feature Requests board tho. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako