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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 30 Join Date: Dec 2007 SupportSuite Yearly Leased License | Auto Unassignment function -
23-04-2008, 06:52 AM
I've found that some tickets automatically changed their Assigned status to some staff member to "Unassigned". I reviewed Audit Logs and didn't find any information about this action. Is there an option ( that I couldn't find so far ) for tickets auto-unassignment for some period of time or any other action. |
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(#2)
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| Member  Posts: 153 Join Date: Feb 2008 eSupport Owned License |
23-04-2008, 12:30 PM
If you switch departments it clears the ownership. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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