 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 5 Join Date: Feb 2007 |  Autoclose for 3.10.00 -
15-02-2007, 05:24 PM
Hello, I just upgraded kayako to 3.10.00 and I still can't figure out why is the autoclose not working properly. I do have the autoclose enabled in setting>tickets>Auto Close Settings AND I do have a cron job pointing to "Get mydomain/cron/index.php" which, by the way, works very well with the email parsing.. WHy do I have 5 days old tickets ? Even if I have configured Kayako to close tickets after 48 hrs ??? Can someone help please ? Besides that ... kayako seems like a cool app !  |
| |  |
|
(#2)
|
| New Member Posts: 5 Join Date: Feb 2007 |
16-02-2007, 07:15 PM
Never mind ! Apparently, I reinstalled the whole upgrade and now it seems to work ... |
| | |
|
| Tags |
| autoclose |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| bug in the autoclose email? | arteryplanet | SupportSuite, eSupport and LiveResponse | 3 | 25-04-2008 06:27 PM |
| - Added feature to send email after ticket autoclose.? | arteryplanet | SupportSuite, eSupport and LiveResponse | 3 | 09-04-2007 02:40 PM |
| autoclose under which schedule task | vineethshyam | SupportSuite, eSupport and LiveResponse | 3 | 13-12-2006 07:09 PM |
Linear Mode
