Autoclose issue

[Alex H]

Hi
In the tickets setting we have set the Autoclose email to trigger after 120 hours ( it has to be expressed in house) However on the email, rather than show the number of hours, i wanted to display 5 days.

In the Languages setting, i have changed
acsysheader to read:We have not received any response from you in the past 5
and
acsysheaderend to read: days, and would like to know if you consider this issue to be resolved.

I have changed the template email_autoclose to read:
<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<BR>
<{$language[acsysintro]}><{$ticket[fticketid]}>. <{$language[acsysheader]}><{$language[acsysheaderend]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[acsysfooter]}><{$settings[t_acnoticeclose]}><{$language[acsysfooterend]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,

<{$language[acsysintro]}><{$ticket[fticketid]}>. <{$language[acsysheader]}><{$language[acsysheaderend]}>

<{$language[arsubject]}><{$ticket[subject]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>

<{$language[acsysfooter]}><{$settings[t_acnoticeclose]}><{$language[acsysfooterend]}>

<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>


I am still puzzled then why my users are getting a message that we have not heard from them in 5120 days ! I cant see where the email is picking up the 120 from still

Any help much appreciated

A

[supportskins]

Did you rebuild the cache after chaning the email template?

[Alex H]

Hi

yes twice

A

[supportskins]

Wierd. Which version of Kayako are you using?