Automatic email responses to staff not working

jmeade · **Automatic email responses to staff not working -** 21-04-2006, 02:05 PM

I have the Kayako eSupport hosted solution. I am trying to get e-mail notifications to be sent to the staff upon ticket submission and/or update. It is not working for me.

I set up an alert to send an e-mail notification to the staff when anything happens. I have set it with no restrictions - it is public, it runs on assigned/unassigned tickets and it is not filtered by department, ticket status or ticket priority.

E-mail notification to the customer seems to work fine.

Any ideas? Any other settings I need to be aware of?

Neil-UKWSD · 21-04-2006, 03:53 PM

Hi,

The alerts won't be sent to the user you are logged in as, there were some issues with alerts not working but I'm not sure if the build being used on the hosted service is from before or after these were fixed.

jmeade · **Logged in as staff user -** 21-04-2006, 04:08 PM

I am really just testing at this point. After creating the alert, I submitted a ticket as a customer. The (test) staff accounts that I created are using my e-mail address so I should be receiving these alerts.

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Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	21-04-2006, 03:53 PM Hi, The alerts won't be sent to the user you are logged in as, there were some issues with alerts not working but I'm not sure if the build being used on the hosted service is from before or after these were fixed. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

jmeade Offline New Member Posts: 3 Join Date: Apr 2006	Logged in as staff user - 21-04-2006, 04:08 PM I am really just testing at this point. After creating the alert, I submitted a ticket as a customer. The (test) staff accounts that I created are using my e-mail address so I should be receiving these alerts.