Automatic followup

vp911 · **Automatic followup -** 23-03-2006, 06:52 PM

I was wondering, is it possible to have Kayako automatically send a follow up e-mail to a ticket that has been closed.

E.g. ticket is closed by a technician. A couple days later, have Kayako send a message to the user saying something like we wanted to be sure your issue was resolved, if you have any concerns contact us. Something similar to that?

TIA

efermansi · 31-07-2006, 01:32 PM

This is also some thing we are looking to get from this system - is there any way to do this???

Thanks,

E.

jtaugher · 01-08-2006, 12:59 PM

Quote:

Originally Posted by efermansi

This is also some thing we are looking to get from this system - is there any way to do this???

Ditto .. we'd love to see this as well.

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efermansi Offline New Member Posts: 5 Join Date: Jul 2006	31-07-2006, 01:32 PM This is also some thing we are looking to get from this system - is there any way to do this??? Thanks, E.