automatically add users accounts

[steelcase]

What options are there for automaticallly adding user accounts to the support desk? Is there a batch load of some sort?

Thanks for your help.

steelcase

[Jamie Edwards]

Hi Steelcase,

There is no batch-load method to speak of. You could make an attempt at doing it by your own script entering the details into the database, but such a method will probably not be supported.

[steelcase]

Is there a way to just add a user to the help desk manually but not have the email automatically sent to them?

thanks.

[PeteV]

Staff CP (if that Staff member is authorized to do this) > Users > Insert User

However, a password needs to be entered ("mental note": is there a feature request to remove the requirement of having to add these passwords, and let eSupport generate random password instead?).

To the best of my knowledge, this does not send an e-mail to the new User? Or does it!?

[steelcase]

I tried this and it is sending the email. So I am looking for a way for it to not send the email. Any ideas?

[PeteV]

nooooo...!!!!

"You have now successfully registered at our Support Desk."

That makes no sense! These users never registered at the Support Desk. Instead, staff added their account to the Support Desk. That is very confusing.

It seems that this is the verification/validation e-mail message.

I agree with steelcase: We need a setting to turn this off!