Automatically closing a ticket after replying and QA Ability?

[shaxs]

Hello Everyone,

Is there a setting I can set that anytime I post a response to a ticket, It automatically closes it unless I select a different status?

Also, is there a QA ability for training new employees? By this I mean, every ticket they answer will be directed to a manager for review before it is sent to the client. This allows you to preview the ticket and send it back to them with notes on how to better address the question. If the ticket is okay, then the manager can pass it through. Employees can be taken on and off QA.

[shaxs]

are neither of these ideas possible?

[phalseid]

Originally Posted by shaxs

are neither of these ideas possible?

i think this is already possible. the tech can add notes and just save the reply, and then flag it as "ready to go". then the boss can log in and fire them off. seems like an extra step to me, and that QA should be an ongoing process. this is what the "AUDIT LOG" tab is for, so you can see how many tickets got resolved quickly and how many carried on and on..