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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 37 Join Date: Aug 2005 | autorespond ONLY to tickets with certain subject -
29-08-2006, 05:57 AM
We want to be able to send an autoresponder only to tickets that are generated from the enquiry form but I cannot see how in the rules this can be set up. We really need "Subject is like..." --> autoresond or "Subject is not.." --> do not autorespond How can this be achieved? |
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