autoresponder, 2 domains, one Kayako installation - Kayako

zeratul · **autoresponder, 2 domains, one Kayako installation -** 14-09-2008, 06:18 AM

Hi

After digging through different other posts from this forum related to the autoresponder feature, I have to ask for help.

I have a single Kayako installation and 2 domains, support.domainA.com (specified as Product URL in General settings) and support.domainB.com.

What I'm trying to accomplish is to have the link from the autoresponder message pointing to domainA or domainB, depending on the destination department.
So, I created a new template group, I setup as default department one related to domainB and I modified the email_autoresponder from the new template group to include my second domain. Checking in preview, everything looks good. However, the email being sent to support@domainB hits the right department, but the URL in the autoresponder email still refers to domainA.

I tried with or without "Override $swiftpath and $themepath variables automatically" as well, clear cache after any change, but no luck. I'm missing something but I can't figure out what.

Any help would be much appreciated. Thanks.

Z.

supportskins · 14-09-2008, 06:38 AM

Which version of Kayako are you using? Is the department assigned to support@domainB only assigned to template group domainB?

zeratul · 14-09-2008, 07:38 AM

3.30.01

The answer is yes.

zeratul · 15-09-2008, 08:16 PM

Basically, no matter which template I'm trying to use, the default one is being used all the time.

joshuah · 14-10-2008, 11:47 PM

this would be very helpful

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supportskins Offline Senior Member Posts: 3,953 Join Date: Aug 2006 Location: Mumbai, India	14-09-2008, 06:38 AM Which version of Kayako are you using? Is the department assigned to support@domainB only assigned to template group domainB? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zeratul Offline New Member Posts: 4 Join Date: Sep 2008	14-09-2008, 07:38 AM 3.30.01 The answer is yes.

zeratul Offline New Member Posts: 4 Join Date: Sep 2008	15-09-2008, 08:16 PM Basically, no matter which template I'm trying to use, the default one is being used all the time.

joshuah Offline Member Posts: 141 Join Date: Oct 2007	14-10-2008, 11:47 PM this would be very helpful