Autoresponder in different languages

ppimenta · **Autoresponder in different languages -** 15-05-2008, 08:46 AM

I have set up an autoresponder in different languages, however, whether I send an email or raise a ticket, the autoresponder is always in the default language. How can I change this?

Thanks,

Paula

supportskins · 15-05-2008, 09:04 AM

Which is the default language set for your template group?

ppimenta · 15-05-2008, 09:50 AM

The default language is english, but is there a way to ignore the default language?

supportskins · 15-05-2008, 11:50 AM

No, that would not be possible. A possible work around would be creating a new template group. Search the forums for satellite helpdesk.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Autoresponder customisation for newbies	caseyclark	Style & Design	10	21-06-2007 03:42 PM
3.10.02 Autoresponder not honoring Queue Override Name	netFusion	SupportSuite, eSupport and LiveResponse	20	30-04-2007 12:28 PM

ppimenta Offline New Member Posts: 9 Join Date: Mar 2008 eSupport Owned License	Autoresponder in different languages - 15-05-2008, 08:46 AM I have set up an autoresponder in different languages, however, whether I send an email or raise a ticket, the autoresponder is always in the default language. How can I change this? Thanks, Paula

supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-05-2008, 09:04 AM Which is the default language set for your template group? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

ppimenta Offline New Member Posts: 9 Join Date: Mar 2008 eSupport Owned License	15-05-2008, 09:50 AM The default language is english, but is there a way to ignore the default language?

supportskins Offline Senior Member Posts: 3,269 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	15-05-2008, 11:50 AM No, that would not be possible. A possible work around would be creating a new template group. Search the forums for satellite helpdesk. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/