Autoresponder Issues - Kayako

jerett · **Autoresponder Issues -** 06-09-2006, 03:19 PM

I am having issues I believe with autoresponder. Earlier I sent in a ticket by email to test the new template autorepsonse I did and received a response. Then I tried it again and received no response.

I did the same steps from another email address and got the same results.

So I tried to restore my template thinking that adding in a few <BR> to tidy it up some might have caused some sort of error (which i doubt) but none the less. Results.....still the same. I don't receive any responses when I submit tickets by email.

I have the appropriate yes marks in the autoresponse section for each mail queue as well.

You can try it - support@inaudia.com. Try sending two different tickets.

Any suggestions?

Thanks,
Jerett

jerett · 06-09-2006, 05:32 PM

So no one has experienced this where if you send say two tickets in within a few minutes - each different - you only get the first reponse back?

jerett · 06-09-2006, 07:53 PM

Anyone?

greengiant · 06-09-2006, 08:16 PM

Are you sending a reply to the origional ticket or creating a second new ticket?

Also stop posting multiple times asking for help in multiple threads.

IanWild · 06-09-2006, 09:25 PM

In the admin control panel, switch off flood protection (at least for while you are testing) - From what you said I'm 99% sure you will find that solves this...

This is probably something that should be in the install doc, as it had me scratching my head for an hour or more.

Ian

Netrunner · **Ian -** 27-09-2006, 01:19 AM

thanks was setting up my esupport and had issues with autoresponse, your flood help me save countless hours of ****. no prob prog just doin what its suppost to. thanks for the 411

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jerett Offline Member Posts: 44 Join Date: May 2005	06-09-2006, 05:32 PM So no one has experienced this where if you send say two tickets in within a few minutes - each different - you only get the first reponse back?

jerett Offline Member Posts: 44 Join Date: May 2005	06-09-2006, 07:53 PM Anyone?

greengiant Offline Member Posts: 99 Join Date: Feb 2004	06-09-2006, 08:16 PM Are you sending a reply to the origional ticket or creating a second new ticket? Also stop posting multiple times asking for help in multiple threads.

IanWild Offline New Member Posts: 24 Join Date: Jun 2005	06-09-2006, 09:25 PM In the admin control panel, switch off flood protection (at least for while you are testing) - From what you said I'm 99% sure you will find that solves this... This is probably something that should be in the install doc, as it had me scratching my head for an hour or more. Ian

Netrunner Offline New Member Posts: 2 Join Date: Dec 2004	Ian - 27-09-2006, 01:19 AM thanks was setting up my esupport and had issues with autoresponse, your flood help me save countless hours of ****. no prob prog just doin what its suppost to. thanks for the 411