| Autoresponse From: header -
05-03-2007, 05:21 AM
I recently upgraded to latest stable; all mail that goes out as an autoresponse to opened tickets has the same from header, despite being in different departments with default overrides specified.
Example:
"Company Name <support@company.com>" where "Company Name" should be different based on the queue. This worked before, but no longer.
Whereas "Queue Name <queue@company.com>" should be what's showing up, I'm seeing "Company Name <queue@company.com>" instead.
Any idea where this is set or what might be causing it to pull from the default (Settings -> General -> Company Name) instead of the queue/department-specifics?
If I reply to one of these tickets, the reply goes out with the correct From: -- it's just the initial autoresponse that's wrong.
Also, I just tried removing the default and mail then goes out with no name, so it's definitely pulling from the default. Is there a variable or some other method to specify a different name on these?
Last edited by tky; 05-03-2007 at 05:37 AM..
Reason: Additions
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