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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member  Posts: 49 Join Date: Jun 2007 Location: Alabama | Better Offline Message Communication -
19-07-2007, 07:15 PM
Some companies like mine, we relay on Kayako. I was thinking you guys should add a section into the license response for Offline message, and when one is sent let it email and let the Rep set a status on it to let the other reps know that he is working on it. Basically just improve the current offline messaging system, with a better one. Thanks, hopes this was good idea, Clay |
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| communication, message, offline |
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