Big emails to our support address choke Kayako!

[Mick]

This afternoon Kayako or the WGET thingie (cron/index.php?_t=parser) stopped fetching emails because it apparently choked on a 3 Mb email message.

I had to manually delete the email from the POP3 account to get Kayako fetching email again.

Is there anyway to avoid this or even better... make Kayako able to handle big emails ?

Any tips / questions would be highly appreciated!

Regards,

Mick

[supportskins]

Check your PHP settings -- post_max_size, max_execution_time and memory_limit. Change them to a higher level and check if that fixes the issue.