Big Problem

medo · **Big Problem -** 25-07-2008, 12:21 AM

Hello Guys

I have problem , i maked user " cs " can see all tickes And him can reply or open a new ticket but my problem now when cs login can see tickets under some Department and him see closed Ticktes only and him can't see tickets on hold

What i do now

supportskins · 25-07-2008, 10:52 AM

Make sure the view type is set to All Tickets and not Default View
Staff CP > Departement > Open > View Type

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medo Offline New Member Posts: 13 Join Date: Jan 2007	Big Problem - 25-07-2008, 12:21 AM Hello Guys I have problem , i maked user " cs " can see all tickes And him can reply or open a new ticket but my problem now when cs login can see tickets under some Department and him see closed Ticktes only and him can't see tickets on hold What i do now

supportskins Offline Senior Member Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India	25-07-2008, 10:52 AM Make sure the view type is set to All Tickets and not Default View Staff CP > Departement > Open > View Type Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/