SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
biggest doubt:When to write pre parse and when to write a post parse rule -
09-10-2006, 05:44 PM
hi folks.When should i write a pre parse and when should I write a post parse rule .If I have two email queues to which queue the rules will get applied