Blank line in scheduled task log and mail parser not working

hms7777

Hello,

See attached screenshot for additional info.

I am trying to get the mail parser working (POP3). I have enabled the scheduled task, added my queue, and now when I look in the scheduler log I see a blank line, and no new tickets/updates are coming through email.

Is there another set of logs I can look at? How do I diagnose this problem?

Thanks,

Dave

supportskins · 13-12-2007, 07:08 PM

Assuming you are using the latest stable build, re-upload all PHP files except the setup and config files in BINARY format. That should fix the issue.

hms7777 · 14-12-2007, 03:01 PM

I tried that. Same problem. Made sure binary was checked on the upload.

Also chmod'd everything to 777 (this is an internal site) to see if there was any permissions problems.

Email submissions still arent working, and the Log still shows a blank line.

**Jamie Edwards** · 14-12-2007, 03:06 PM

Hi hms7777,

The blank line does not mean that the task is not being excuted. The blank line is of course a bug, but the task still should be executed. Therefore, I'd suggest you take a look at your POP3 server settings and test those.

hms7777 · 14-12-2007, 03:09 PM

I took a look at the database, and found:
in swcronlogs there is no task that has run with cronid 3.
And in swcron, cronid 3 is the Mail Parser.

So can I make a safe assumtion that the parser isnt running? Why wouldn't it be running, (despite being 'enabled' in the scheduled task manager)

hms7777 · 14-12-2007, 03:09 PM

Quote:

Originally Posted by Jamie Edwards

Hi hms7777,

The blank line does not mean that the task is not being excuted. The blank line is of course a bug, but the task still should be executed. Therefore, I'd suggest you take a look at your POP3 server settings and test those.

I tested the POP3 settings using Thunderbird successfully.

hms7777 · 18-12-2007, 08:33 PM

I've solved this, and I classify it as a bug, as it is somewhat bizarre. I didn't have imap compiled with php. So even though I was trying to use POP3 to access my mail server the system stop with an ERROR when pseudo-cron runs and says IMAP is not compiled.

So you need --with-imap=[dir] installed.

PHP: IMAP - Manual

Arrrrgh. Not fun configuring this product.

**Jamie Edwards** · 18-12-2007, 08:39 PM

Hi there,

Sorry - we should have suggested this earlier. This isn't a bug... the IMAP library in PHP contains all the supporting functions for POP3, IMAP and SMTP communications.

simonashford · 19-12-2007, 09:03 AM

I am having similar problems, trying to get the mail parser working

Looking in the Task Log I can see the scheduled tasks are being executed - but there is no title. and the mail is not being brought into Kayako.

As you can see from my phpinfo(), my PHP is configured for IMAP.

My scheduled task is called by the line:
C:\wget\wget.exe -q -O nul "http://support.blueteq.co.uk/support....php?_t=parser"

I can see the mail sitting in our support mailbox not be picked up

Any ideas people?

supportskins · 19-12-2007, 09:41 AM

http://support.blueteq.co.uk/support....php?_t=parser gives me an error "Page cannot be found".

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supportskins Offline Senior Member Posts: 3,679 Join Date: Aug 2006 Location: Mumbai, India	13-12-2007, 07:08 PM Assuming you are using the latest stable build, re-upload all PHP files except the setup and config files in BINARY format. That should fix the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

hms7777 Offline New Member Posts: 7 Join Date: Dec 2007	14-12-2007, 03:01 PM I tried that. Same problem. Made sure binary was checked on the upload. Also chmod'd everything to 777 (this is an internal site) to see if there was any permissions problems. Email submissions still arent working, and the Log still shows a blank line.

hms7777 Offline New Member Posts: 7 Join Date: Dec 2007	14-12-2007, 03:09 PM I took a look at the database, and found: in swcronlogs there is no task that has run with cronid 3. And in swcron, cronid 3 is the Mail Parser. So can I make a safe assumtion that the parser isnt running? Why wouldn't it be running, (despite being 'enabled' in the scheduled task manager)

hms7777 Offline New Member Posts: 7 Join Date: Dec 2007	18-12-2007, 08:33 PM I've solved this, and I classify it as a bug, as it is somewhat bizarre. I didn't have imap compiled with php. So even though I was trying to use POP3 to access my mail server the system stop with an ERROR when pseudo-cron runs and says IMAP is not compiled. So you need --with-imap=[dir] installed. PHP: IMAP - Manual Arrrrgh. Not fun configuring this product.

supportskins Offline Senior Member Posts: 3,679 Join Date: Aug 2006 Location: Mumbai, India	19-12-2007, 09:41 AM http://support.blueteq.co.uk/support....php?_t=parser gives me an error "Page cannot be found". Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/